Refund policy

Shipping and Refund Policy

Last updated: July 21, 2026

This policy applies to one-time Viva Body Health orders completed through Shopify.

1. Shipping Area

Viva Body Health currently accepts orders only for eligible United States addresses. A particular address can still be ineligible based on checkout, carrier, or fulfillment limits. Current fulfillment guidance states that Alaska, Hawaii, and U.S. military-base delivery are unavailable.

2. Preparation, Delivery Estimates, and Rates

Orders are sent for preparation after payment succeeds and required order information is complete. Usual preparation time is 1–5 business days after an order is accepted for fulfillment.

After shipment, current domestic carrier estimates are:

Regular USPS shipping: 2–4 business days.
Express USPS Priority shipping, when offered: 1–3 business days.

Available methods, charges, and estimates appear during Shopify checkout. Preparation time is separate from carrier transit time. Weekends, holidays, inventory review, fraud review, weather, volume, routing, or carrier operations can cause delays. Delivery dates are estimates, not guarantees.

3. Address Accuracy and Changes

You are responsible for a complete and accurate shipping address. Contact support@vivabodyhealth.com immediately after ordering if an address is incorrect.

The fulfillment system normally keeps a new order editable for up to two hours. Once the order is accepted for preparation, the delivery address cannot be changed. Because acceptance can occur sooner, an address change is not guaranteed.

An insufficient or incorrect address, refused delivery, or unclaimed package may require payment of reshipping costs and may not qualify for a refund, to the extent permitted by law.

4. Tracking, Delays, and Lost Packages

Tracking is provided when the carrier makes it available. If a package is marked delivered but cannot be found, check the carrier page, delivery area, household members, building staff, and neighbors before contacting support.

Report a package believed lost in transit no later than 30 days after the estimated delivery date. Include the order number and tracking information. Carrier-claim steps or additional information may be required.

5. Damaged, Defective, Incorrect, or Missing Items

Submit a claim within 30 days after receiving the order. Email the order number, checkout email, a short explanation, and clear photos of the product, shipping box, label, and packing materials when applicable. Keep the product and packaging until support says they are no longer needed.

When the claim is approved as a fulfillment error, Viva Body Health may provide a replacement or refund at no additional product cost.

6. Return Eligibility and Instructions

Viva Body Health does not offer a general return or refund for buyer’s remorse or a change of mind. Opened, used, unsealed, or tampered ingestible products are not eligible for return unless required by law or approved because the item arrived damaged, defective, or incorrect.

Do not mail a product without written authorization. If a physical return is required for an approved claim, support will provide the correct return address and instructions for that order. Unauthorized returns may not be accepted or reimbursed.

7. Refunds

Approved customer refunds are issued to the original payment method. Viva Body Health normally initiates an approved refund within a few business days. Your bank or payment provider may require additional time before the credit appears.

Original shipping charges are not refundable for buyer’s remorse, an incorrect or incomplete address, refused delivery, or an unclaimed package. Nothing in this policy removes a consumer right that cannot be waived under applicable law.

8. Order Cancellations

Contact support immediately to request cancellation. A new order may be canceled only before it is accepted for preparation. Once fulfillment has accepted or prepared the order, cancellation and a change-of-mind refund are not available.