Shipping policy

Shipping Policy

Last updated: July 21, 2026

This policy applies to one-time Viva Body Health orders completed through Shopify.

1. Shipping Area

Viva Body Health currently accepts orders only for eligible United States addresses. A particular address can still be ineligible based on checkout, carrier, or fulfillment limits. Current fulfillment guidance states that Alaska, Hawaii, and U.S. military-base delivery are unavailable.

2. Preparation, Delivery Estimates, and Rates

Orders are sent for preparation after payment succeeds and required order information is complete. Usual preparation time is 1–5 business days after an order is accepted for fulfillment.

After shipment, current domestic carrier estimates are:

Regular USPS shipping: 2–4 business days.
Express USPS Priority shipping, when offered: 1–3 business days.

Available methods, charges, and estimates appear during Shopify checkout. Preparation time is separate from carrier transit time. Weekends, holidays, inventory review, fraud review, weather, volume, routing, or carrier operations can cause delays. Delivery dates are estimates, not guarantees.

3. Address Accuracy and Changes

You are responsible for a complete and accurate shipping address. Contact support@vivabodyhealth.com immediately after ordering if an address is incorrect.

The fulfillment system normally keeps a new order editable for up to two hours. Once the order is accepted for preparation, the delivery address cannot be changed. Because acceptance can occur sooner, an address change is not guaranteed.

An insufficient or incorrect address, refused delivery, or unclaimed package may require payment of reshipping costs and may not qualify for a refund, to the extent permitted by law.

4. Tracking, Delays, and Lost Packages

Tracking is provided when the carrier makes it available. If a package is marked delivered but cannot be found, check the carrier page, delivery area, household members, building staff, and neighbors before contacting support.

Report a package believed lost in transit no later than 30 days after the estimated delivery date. Include the order number and tracking information. Carrier-claim steps or additional information may be required.